Academy Policy

Our Service Guarantee

 We make every attempt to ensure that you are satisfied with your experience at iOWA iBROW iLASH ACADEMY & Spa. In the event that you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service has been performed.  

Refunds 

All services are non-refundable but we will be more than happy to schedule a corrective service free of charge. The service must be a mistake from the service provider… not something you might have changed your mind (after the service has been performed).  In case of a disagreement, a redo must be validated by management. You have 48 hours to contact the Academy to receive a complimentary service to adjust any dissatisfaction.  Corrective services will not be allowed 3 days past initial service date. It is important you contact the Academy as soon as you are unhappy so we can schedule you As Soon As Possible for a corrective service.  Please keep in mind that each individual eye are custom design and we will try our best to match up with pictures to achieve your desired result.

Full Registration: I’m ready to make full payment. *** Note: If you intend to pay for the class in full before the class starts, this payment is non-refundable. However, it is transferrable. If you can’t make it to this class, this full payment will be transferred to the future class dates.

Non-Refundable Deposit: Reserve my seat. A message on the remaining balance will be texted or emailed to you. You must pay the full amount on the day before the class. ***Note: This deposit is non-refundable; however it is transferable. If you can’t make it to this class, this deposit can be transferred to future class dates.

Right to Refuse Service

iOWA iBROW iLASH ACADEMY & Spa reserves the right to refuse service to anyone demonstrating inappropriate behavior to any member of our staff.

Return Policy 

We are happy to return any retail products you purchased within 7 days of original purchase. No cash value is given and an in Salon credit will be issued. 

48 Hour Cancellation Policy

We understand that due to your busy schedule you may have to cancel or change an appointment with us. In order to respect the time of both our guests and our staff, we simply ask that you notify us of a cancellation or rescheduling at least 48 hours prior to the appointment. If an appointment is re-scheduled 3 individual times within the 48 hour window you will be placed on a walk-in basis only. This is so that we may have ample time to fill the appointment time should you need to cancel your service. Appointments that are cancelled less than 48 hours prior will result in a $50 fee or 50% of the services you are reserved for. The fee will be charged to the credit card we have on file to secure your reservation. 

No Show 

In order to respect the time of our Artists, if an appointment is no showed you will be subject to a $20 no show fee or a charge of 50% of the total amount due for services and serviced on a walk-in only basis. Please be advised if you NO Show on a Re-Do Reservation we will not be able to schedule a new reservation free of charge.
 

Late
Please be courteous to your Artist and other clients. If you are more than 15 minutes late for your appointment we may have to reschedule your appointment.

Children

Our Children’s Menu is for children under the age of 10. Children over the age of 10 are charged for full price services. iOWA iBROW iLASH ACADEMY & Spa is a Family Friendly Studio, However, all children under the age of 13 must be accompanied by an adult at all times. If a Child under the age of 18 is receiving a service, a consent form must be signed prior to the service is performed.

Methods of payment
iOWA iBROW iLASH ACADEMY & Spa accepts Visa, Master Card, Discover,Cash, Venmo, Zelle, & paypal
 

Reservations
You may request a reservation by calling the Academy OR via our website. 

Online Scheduling 

Your request will be scheduled based on Artist availability. Your request is not approved until you receive confirmation from iOWA iBROW iLASH ACADEMY & Spa. 

Head Lice 

It is against Studio Policy to perform services on clients with head lice. If a client has been diagnosed with head lice while receiving a service in the studio we would not be able to complete the service the same day. We would be able to complete the service within 48 hours once the head lice treatment has been completed. 

Gift Certificate Policy

Gift certificates are valid for up to one year from the date of purchase and must be presented at time of service. Copies of gift certificates are not acceptable. Please call iOWA iBROW iLASH ACADEMY & Spa concerning lost gift certificates. All gift certificates are non-refundable. Gift certificates are not redeemable for cash. Gift certificates are valid at iOWA iBROW iLASH ACADEMY & Spa only for all products and services available. 

Privacy 

Information collected from this site is only used if we need to contact you for further information regarding your appointment. We greatly appreciate your cooperation in providing us with your contact information.